【解決方法】Adobe無法取消試用期、點「取消」網頁顯示錯誤

座標台灣，剛剛在週六凌晨2點，

成功取消Adobe訂閱，免於信用卡被扣款。

由於假日台灣人工客服沒上班，

AI自動回覆也不能也解決問題，

差點嚇死我啦。

因為台灣的時間是週六凌晨2點，我忽然想到也許其他時區的客服也能協助我。

美國時區還在週五下午的上班時間，於是我將網頁切換到美國時區。

底下是我試過的所有方法，只有(5)成功：

❌(1-失敗) 到台灣區Adobe官網，自己按取消訂閱：網頁鬼打牆一直顯示紅字錯誤「An error occurred. Please try again」

❌(2-失敗) 在台灣區Adobe官網右下角對話欄位和Ai對話，但Ai只會重複貼相同網址要我按，或回覆真人客服沒上班。

❌(3-失敗) 用無痕分頁操作

❌(4-失敗) 用不同瀏覽器瀏、換成手機操作

✅(5-成功) 從網頁最底下，右下角區域切換到「美國區Aodob網頁」(如果畫面問你是否切換回台灣，都選否)。切換後，一樣點網頁右下角聊天視窗，呼叫真人客服 (一開始預設值是Ai自動回覆，你一定要主動說“找真人客服”)

美國區真人客服是回英文，但不用緊張，

我也是開著Google翻譯機翻譯。

真人客服會問你取消原因，我是回「學校有提供方案，所以我的個人帳號不需要訂閱」

接著客服很快就幫我取消試用了。（可以重新整理網頁檢查是否取消）

只花了不到5分鐘的時間。

此文章往下滑有我的操作截圖，另外也附上我和美國區客服的對話供參考。祝大家都操作順利！

和美國區客服的對話：

（🐵我：）I need to cancel my Adobe trial, but when I click the cancel button the system shows an “An error occurred. Please try again” and won’t let me proceed.

（🤖Ai客服：）Cancel your Creative Cloud Pro trial at https://account.adobe.com/plans

We'll send a confirmation email when you complete the process.

Were you successful?

（🐵我：）No

（🤖Ai客服：）Since that didn't seem to help, are you interested in learning more about refunds, cancellation policies and fees?

（🐵我：）No, chat with an agent

（🤖Ai客服：）To get you to the right agent faster, please tell me more about why you are canceling.

（🐵我：）Duplicate plan or bought elsewhere

（🤖Ai客服：）You're being connected to an agent. Please stay with us while we try to connect you. We'll connect you with an agent as soon as possible. For a faster resolution, please tell us how we can help you today.

（🐵我：）I need to cancel my Adobe trial, but when I click the cancel button the system shows an “unknown error” and won’t let me proceed.

（🤖Ai客服：）Sorry for the delay. We’re busier than expected. Thank you for your patience.

（🐵我：）I need to cancel my Adobe trial, but when I click the cancel button the system shows an “unknown error” and won’t let me proceed. （傳了頁面截圖給Ai客服）

（🤖Ai客服：）You are now connected to Muscan, who is reviewing your account. If you need to share sensitive information, such as credit card number, please wait for your agent to give you steps to share it securely. 👨‍🚀 live agent has joined the conversation（人工客服來了） （👨‍🚀真人客服：）Hello, I'd be happy to help you today, let me first pull up your account information and access your details.

（🐵我：）Okay

（真人客服：）Thank you for sharing the information. I understand you're concerned about the plan cancellation. I’ve helped many customers with similar requests. I'll guide you through the next steps and am here to support you along the way.

I see you have active subscription for Creative cloud pro trial plan.

May I know the reason for cancellation so that I can check here?

（🐵我：）Our school offers other campus plans, so I personally don't need to subscribe.

（👨‍🚀真人客服：）Thanks for the details! Please allow me a moment let me check for cancellation

（🐵我：）sure, thank you

（真人客服：）Thanks for your patience! I have successfully cancelled trhe trial plan, going forward you will not be charged for the same. Is there anything else I can help you with?

（🐵我：）Thank you so much for helping me so quickly. I just reorganized the webpage and the subscription has been successfully canceled!

（👨‍🚀真人客服：）Most welcome! Happy to help. A short survey will appear here in the chat window once we close this conversation. Please take a moment to rate your experience and help us improve. Thanks!

以下是我操作時的一些截圖，僅供參考。